Effective Date: October 23, 2025
Last Updated: October 23, 2025

At VIXUM, we take great care in packaging and delivering your orders quickly, safely, and reliably. The following policy outlines our shipping process for all domestic orders.

📦 Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • Once processed, you will receive an email confirmation with your tracking number.

🚛 Shipping Methods & Delivery Times

We currently ship within the United States only.

Shipping MethodEstimated Delivery TimeCost
Standard Shipping3–5 business daysFree
Express Shipping1–2 business daysCalculated at checkout

Delivery times may vary depending on your location, carrier efficiency, and weather conditions.

🔍 Tracking Information

When your order is shipped, you’ll receive a tracking number via email. You can track your package using the carrier’s official tracking system.

If your tracking number doesn’t update after 48 hours, please contact our support team.

📭 Shipping Address

Please ensure your shipping address is accurate and complete.
We are not responsible for delays or lost packages due to incorrect addresses.

If you notice an address error after placing an order, contact support@vixum.shop immediately.
We’ll do our best to update it before shipment.

🧰 Lost or Damaged Packages

If your package is lost or arrives damaged, please email us within 7 days of delivery with:

  • Your order number
  • Photos of the package and product
  • A brief description of the issue

We’ll investigate and, if confirmed, send a replacement or issue a refund.

✈️ Order Delays

While we aim to deliver within the estimated time frame, certain circumstances (e.g., holidays, severe weather, carrier delays) may cause minor delays. We appreciate your patience and understanding.

📧 Contact Information

For shipping-related inquiries:
Email: support@vixum.shop
Address: 1199 Amboy Ave, Edison, NJ 08837, USA